New course from PLC

Our newest course is coming to Ottawa on November 7.

SOCIAL NETWORKING TOOLS: HANDS ON LEARNING
1 day (6 h)
November 7, 2007
Instructor: Connie Crosby
Location: Ottawa

Web 2.0, Facebook, Second Life - have taken the world and the library by storm! Explore these social media networking tools in this hands-on computer lab class. Set up a blog and wiki, view RSS feeds in an aggregator, try a social bookmarking site such as del.icio.us, and create a profile on professional networking site LinkedIn. Look at Flickr, LibraryThing, Ning, Facebook, MySpace and Second Life. Test out the latest apps such as Twitter and Jaiku. We will try some of these and have a "tour" of others, as well as discuss the implications for libraries.
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Also coming up in Ottawa this fall:

TAXONOMIES AND METADATA
6 sessions (24h)
October 25 - November 29
Instructor: Nancy Brodie
Location: Ottawa

This course will provide a baseline introduction to taxonomies, metadata and classification by focusing on definitions, standards, and practical approaches. Case studies and demonstrations of sample tools will highlight concrete strategies, techniques, and methodologies. The extent of human versus computer-mediated intervention (automatic categorization software) will also be explored.

"Great to be taught by someone 'in the trenches' who really knows this stuff!"

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BUSINESS ANALYSIS AND INFORMATION MANAGEMENT SOLUTIONS
2 days (12 h)
October 25-26
Instructor: Janet de Guzman
Location: Ottawa

This course provides an overview of the business analysis function within information management initiatives. Using the information management lifecycle as the organizational framework for the course students learn what business analysts do and why they are important. The course focuses on the role of the business analyst in identifying information management challenges within an organization, as well as their role in implementing the solution. Participants also learn about the business analyst function in conducting information management studies.

"Great course! Very informative. Janet is a great communicator and has good sense of humour. She should be teaching other courses as well!"
"Gave me good ideas of adding IM requirements to new projects. "
"Great information provided and have given me a better understanding of what a business analysis does and what information management is."
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INFORMATION AUDIT AND MAPPING
2 days (12h)
November 8-9
Instructor: Ulla de Stricker and Dennis Ablett
Location: Ottawa

The findings from an audit and mapping are translated into strategic and business plans for information intensive organizations including information management, knowledge management, information centres, or library services. The course takes students from having an idea of what an audit may be, to readying them to draft their audit and mapping plan and implementing it in their organization.

"The course content was excellent - a very important subject area and requires broader engagement within most organizations."
"Dynamic; made excellent use of anecdotes throughout course; clearly passionate about her work."
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MEASURING CUSTOMER SATISFACTION IN INFORMATION SERVICES
2 days (12h)
November 22-23
Instructor: Michael Dolenko
Location: Ottawa

This course targets managers and professionals who need to assess the value and success of products, programs and services offered to both internal and external customers.The objective of the course is to provide students with a framework for measuring customer satisfaction and service quality in a library or information services setting.

"Wonderful course and instructor. Handouts and exercises were informative and relevant. Great!"
"Made questionnaires, stats and surveys interesting."

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Just one more week to register for:

MASTERING WEB SEARCHING (WEB-BASED)
7 weeks
October 15-December 3
Instructor: Gwen Harris

Which Web search engines are the best? What tool should be used for what purpose? How are they best used? How can I find answers to my questions more quickly? This in-depth course will help build skills in using the main tools and most effective strategies for searching the Web.

"I wanted a web searching course with some depth, not one of the three-hour or one-day workshops that are normally advertised. That's exactly what I got." "The notes I have from you will be my bible. Thank you again and again. I LOVED taking this course." "I would recommend the course with no reservations. I know that I am much more successful in searching the web than in the past. It's so satisfying to take a course that gives you practical information that you can apply right away."


For more information and to register contact us at http://plc.fis.utoronto.ca tel. (416) 978 7111 or e-mail: plc@utoronto.ca