Slides for We can count’em … but do they count? Challenges in assessing ROI from information services

Some people have gotten in touch with CLA-CASLIS Ottawa wondering about the slides from the Oct 27th presentation on ROI. We've been given permission to post these decks here for your viewing.



The 4 C’s of “Kewl”
Proving Value, Building Relationships
We Can Count Them - But Do They Count?