CLA-CASLIS Ottawa Event: Customer Service Skills 101

Please join us for a panel presentation about customer service and communicating the value of library service. Panelists will discuss what management needs to do to create an environment in which good customer service is the norm, the training, policies and performance appraisals that support customer service, customer service standards and communicating the value of library service using a Value Proposition approach.


Speakers:
Margaret Sampson, Manager, Library Services,  Children’s Hospital of Eastern Ontario
Yvonne  Yvonne van Lith, Coordinator, Sunnyside Branch, Ottawa Public Library
Sonia Bebbington, Manager, Library Client Services, Department of Finance Canada

When: Wednesday February 17, 2010 from 1:00-3:00 p.m.

Where:
Ottawa Public Library Main Branch, Meeting room, lower level
120 Metcalfe St. Ottawa, ON K1P 5M2

Register by sending your name and membership/student status to: rsvp@caslisottawa.on.ca.  If you require a receipt for this event please include a request with your RSVP before February 16, 2010.

Cost:

CLA members: $20
Non-members: $30
CLA student members: $10
Student non-members: $15
New Professionals (those working in the field for less than two years): $15
Members of other professional associations (SLA, OALT, etc.): $25